Refund & Return Policy
At Ezokart, we want you to shop with confidence. We carefully select and deliver quality jewellery and accessories to provide you with a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.
Our Return Policy
We accept eligible return requests for products that meet our return conditions. Items must be returned in their original condition, unused, unworn, and with all original packaging, tags, and accessories included.
Before sending a product back, please contact our customer support team and provide your order details along with the reason for the return.
Items Must Be:
- Unused and unworn
- In their original condition
- Returned with original packaging
- Returned with tags and accessories, where applicable
- Returned with tags and accessories, where applicable
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
When contacting our support team, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging, if required
Our team will review your request and guide you through the next steps.
Refund Policy
Once your returned item is received and inspected, we will review its condition and determine whether it qualifies for a refund.
If your return is approved, the applicable refund will be processed using the available payment method or according to our refund procedure.
Please note that the time required for the refund to appear in your account may depend on your payment provider or bank.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, customization, or other applicable restrictions.
Before placing your order, we recommend reviewing the product information carefully. If you are unsure whether an item qualifies for return, please contact our customer support team before making a purchase.
How to Request a Return
To request a return, please follow these simple steps:
1. Contact Ezokart customer support with your order details.
2. Explain the reason for your return.
3. Follow the return instructions provided by our team.
4. Pack the product securely in its original packaging.
5. Send the product according to the instructions provided.
6. Wait for the product to be received and inspected.
Important Information
Returns may be refused if the product has been used, worn, damaged after delivery, altered, or returned without the required packaging or accessories.
Customers should ensure that returned products are packed securely. Ezokart is not responsible for damage caused by improper packaging during the return process.
Contact Us
Have questions about a return or refund? Our customer support team is here to help.
Ezokart For assistance with your order, return, or refund request, please contact us through our Contact Us page.
Shop with confidence at Ezokart and enjoy a simple, reliable shopping experience.